Let me introduce myself, my name is Milora Johanns and this is my first year in the technology department here at WSR Middle School. My current job title is Technology Associate, but I have worn many hats and worked within the district since 2001. Special education para-educator was my previous job, this position sparked my current interest in technology. When I took the job of Technology Associate I was not sure what I would be doing. My job description was "duties as assigned," and to this day, I don’t believe they have all been assigned!
Every day is different in tech, which keeps it interesting. The busy day begins at 8 am, checking the calendar and emails is necessary to maintain the 650+ iPads within the school. Students will sometimes send me an email describing their iPad issues. Often, a simple hard shut down of the iPad will help. This allows me to "magically" turn on the device by holding the home button and on/off switch until it turns on. Patience is always a virtue when working with technology. The students don't seem to stop breaking the iPads, and some are getting old enough that parts are failing. The issues are not always simple fixes, broken screens - or digitizers - are a common occurrence. Although I can fix many issues, there are times I don’t have any idea what exactly is wrong with an iPad. It is great to have the ability to ask questions of those in the district who have been working with them longer.
The iPad repairs are very important, however, they also must be managed. The iPads are managed completely by the school and must be updated every few weeks. To update the apps, it is necessary to attach them to a computer. Our USB hub has the capacity to attach 49 iPads; I learned the hard way, though, that this does not always work. I now have to remember to hook up the iPads by class to update. This process normally takes an hour.
There are various programs that need to be added or updated on the lab computers, and the printer is the only place the iPads in our school print to, creating a steady stream of students coming in for printing. In addition to these responsibilities, I also troubleshoot other building tech-issues such as connection problems with Apple TVs or general computer issues.
Between assisting students, fixing iPads, and more, there is never a dull moment as a technology associate. My husband wonders why I’m tired when I get home...I get to play with iPads all day, how hard can that be?
Blog written by Milora Johanns, WSR Technology Associate